Teaching During a Canvas Outage

You can access student emails through your class rosters in MySJSU. Please follow these instructions to email students from PeopleSoft.

• If you are notified by official channels of an extended outage, send a concise, clear email to your students.
• Include the course number, section number (and title) in the subject line.
• Let students know that you are aware of the issue.
• Let students know they will not be penalized for any Canvas outages.

Direct students to official university communications regarding any status updates. For Canvas, refer students to the SJSU System Status or Instructure/Canvas Status for updates.

Alternative assessment methods might be necessary during a Canvas outage. To remain equitable in your assessments, use tools that students are already familiar with.

For example: Google Docs, Google Drive, Google Forms, Gmail or Microsoft Word. If using Google Classroom, be sure to incorporate flexibility as navigating it might be new for the students.

More information will be coming soon. For guidance or questions, email the Center for Faculty Excellence and Teaching Innovation at cfeti@sjsu.edu.